[Wg-test-framework] Dell Support Response - FW: SR# 909346000 <<#443487-17131487#>>

["Paul L. George" <pgeorge@xxxxxxxxxx>]

 

 

From: Bruce Mcdaniel [mailto:US_BasicServer_Team1@xxxxxxxx]
Sent: Tuesday, May 05, 2015 1:41 PM
To: pgeorge@xxxxxxxxxx
Cc: ken.bowers@xxxxxxxxxxxxxxxx
Subject: SR# 909346000 <<#443487-17131487#>>

 

Hello Paul,

 

The engineer has some questions as the Dset does not indicate any problems.

 

first when the system hangs are you able to tell if it hangs in the same place

every time and if so where is that.

 

second are you using console redirection when the issue is occurring or if they have been directly connected to the unit.

 

please let me know as soon as possible.

 

Thank you
Bruce McDaniel
Enterprise Hardware Support Analyst
Dell | Global Commercial Support Services
My hours are 11:00AM to 8:00PM (EST)
1-800-822-8965 ( 1-800-387-5757 Dell Canada )

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