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RE: [Xen-users] Various problems with buying in the Xensource ???

  • To: "'Victor Hugo dos Santos'" <listas.vhs@xxxxxxxxx>, <xen-users@xxxxxxxxxxxxxxxxxxx>
  • From: "Artur Linhart - Linux communication" <AL.LINUX@xxxxxxxxxxx>
  • Date: Fri, 21 Sep 2007 21:12:37 +0200
  • Delivery-date: Fri, 21 Sep 2007 12:13:30 -0700
  • List-id: Xen user discussion <xen-users.lists.xensource.com>
  • Thread-index: Acf8WfqZELZEXyS4SB+kWXe+G7XGDQAKO0sQ


        Please, resend this e-mail to the list dedicated to the commercial
version of Xen... This list is dedicated to the open source Xen... 

        With best regards


-----Original Message-----
From: xen-users-bounces@xxxxxxxxxxxxxxxxxxx
[mailto:xen-users-bounces@xxxxxxxxxxxxxxxxxxx] On Behalf Of Victor Hugo dos
Sent: Friday, September 21, 2007 4:19 PM
To: xen-users@xxxxxxxxxxxxxxxxxxx
Subject: [Xen-users] Various problems with buying in the Xensource ???


this mail is for speaking about one big problem with XENSource.

in the first days of August, we buy 02 perpetual licenses of
XENEnterprise and 02 annual support from XenSource in Microlog
(LantinAmerica Partnerof XEN).

- the first problem is the license owner !!! without ask, the partner
(Microlog) create this license in my personal name and hide all
reference of my company in the license file !!! this is not valid for
company, is the company that pay !!!!

- the second problem is the absence of support.. since pay of support
we never receive support or contact help.

after various intent of contact for my part, I speak with the Luis
Perez Galvan (Neogenesys) and he recommend send one mail for Kurt
Schroeder (XenSource) with explication of this problem.. Kurt reply
some mails with promise of contact with this partners and found one
solution for this problem.

but, till now I (and the company where I work) we not have solution
for we problems !!!

and I quest:  This is the Official Support from XenSource for
Enterprises ??? Is trusted work with software/enterprise wherein this
support is null ??


Victor Hugo dos Santos
Salmones MultiexportFoods SA
Puerto Montt - Chile
Linux Counter #224399

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