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Re: [Xen-users] 24TB redundant storage

  • To: xen-users@xxxxxxxxxxxxx
  • From: "Fajar A. Nugraha" <list@xxxxxxxxx>
  • Date: Wed, 11 Apr 2012 08:33:56 +0700
  • Delivery-date: Wed, 11 Apr 2012 01:35:08 +0000
  • List-id: Xen user discussion <xen-users.lists.xen.org>

On Wed, Apr 11, 2012 at 8:10 AM, Luke S. Crawford <lsc@xxxxxxxxx> wrote:
> On Tue, Apr 10, 2012 at 12:39:49PM -0700, Todd H. Foster wrote:
>> Buy Dell, HP, or IBM and get a service contract.  IBM will even sell you
>> a contract on used equipment.

> I don't want (to pay for) support.  I've got a big spare pool, and I can
> get to it a hell of a lot faster than dell, IBM or HP.  Unlike those
> brands, I also am able and willing to diagnose an intermittent problem.

> And this didn't happen once;  over and over. Dell thinks it's acceptable
> that sometimes servers "just reboot"  -  They tell you to re-seat drives
> that have been kicked out of the raid.    They complain when you send
> back too many drives.

One thing that seems to work best for me, is to get a deal which includes:
- financing; you "lease" the server from a partner
- an SLA that says "maximum acceptable downtime"
- a contract that says "if you can't meet the service level, I'll cut
your payment"

Of course, it only works if you're "big enough" (from vendor's
perspective) that the hardware vendors (or their partners) are willing
to fight for your business :)

> I have had good (but very expensive) experiences with RHEL support;  part
> of that is I am just weaker on software than hardware, but I think part of
> that is that when RHEL says you are talking to a top level person, you are
> really talking to a top level person.

Correct. Getting to the "top level" (or at least the one in charge for
regional support) might take some time, but they really know what
they're talking about.


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