Re: [Wg-test-framework] Credativ COLO Maintenance and Web Real Estate contract for review (feedback needed before Oct 19th)

["Marcos E. Matsunaga" <Marcos.Matsunaga@xxxxxxxxxx>]

Hi Lars,

Questions I have.

1. My understanding is that we're having a standard support, not premium 
(24x7) support. In that case, taken all the time that is going to put on 
phase 1 and 2, and taking in consideration that on call issues (outside 
of the German call window) will be billed in the full hour unit, and 
they will be completely in charge of maintenance. Do you feel 
comfortable with the amount of hours left for support, specially with a 
second Rack in the forecast? I know we can buy additional hours, but it 
may affect the budget.
2. Also, in cases like someone from the group has to put hands on, how 
are they going to be billing for joint effort? For example, when Ian had 
to work on the systems to customize and fix some of the issues with 
George, or like in the Dell case.
3. One thing that worries me is about local support, when they have to 
have physical access to the HW. If the support person is not local, we 
may have additional costs, that will include transportation and hotel 
stay, as I understood. Do you know if they have someone local?
4. How about the cost of Online Backup that they mention. Is that 
included in the plan? I don't know if I missed that, but I didn't see 
any cost related to backup solution in the document.
Other than that, I looks good to me.



On 10/13/2015 11:17 AM, Aravind Gopalakrishnan wrote:
> On 10/13/2015 7:01 AM, Lars Kurth wrote:
> >   * Phase 1 and 2 is about taking stock to lay the groundwork for the
> >     project (it amounts to about 26% of the contract sum)
> >   * For the ongoing maintenance, we assume that 2.5 days of effort per
> >     month are required (discounting any major new projects)
> >   * The contract covers a total of 38 days
> >   * It is structured in the first year, such that we have some
> >     flexibility: e.g.
> >       o Any hours not used in phase 1 and 2 carry over into maintenance
> >       o Any hours not used carry on into another year
> >       o We can use excess hours to set up a new rack in the COLO
> >       o We can buy additional hours
> >       o On-site work will be accounted for in 1.5 multiples of an hour
> >         (aka 1 hour on-site in the COLO will be counted as 1.5 hours).
> >         A remote hour, will be counted as 1 hour
> >       o We do get 6% discount, but it is predicated on a year's contract
> >   * 6 month before the contract ends, we need to decide whether to
> >     re-new it for another year. At this stage, we can re-set the
> >     amount of hours based on past track record.
> >   * After phase 1 & 2 work will be assigned through a ticketing system
> >     and we will get monthly reports on the balance of hours that re-main
> Hi Lars,
>
> Sounds OK to me.
>
> > The only draw-back is that Credativ are not HW re-sellers: they can 
> > help us with HW procurement and have some connections, but any effort 
> > spent would need to come out of the time budget. This is different 
> > from what we have done before.
> I think there was an outstanding DELL system issue (oselata IIRC). 
> Does this mean the triage effort or working with DELL support for this 
> would count as extra hours?
> Thanks,
> -Aravind.
>
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--

Regards,

Marcos Eduardo Matsunaga

Oracle USA
Linux Engineering

âThe statements and opinions expressed here are my own and do not
necessarily represent those of Oracle Corporation.â


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