Re: [Wg-test-framework] Credativ COLO Maintenance and Web Real Estate contract for review (feedback needed before Oct 19th)

[Ian Jackson <Ian.Jackson@xxxxxxxxxxxxx>]

Lars Kurth writes ("Re: [Wg-test-framework] Credativ COLO Maintenance and Web 
Real Estate contract for review (feedback needed before Oct 19th)"):
> [Marcos:]
> >3. One thing that worries me is about local support, when they have to
> >have physical access to the HW. If the support person is not local, we
> >may have additional costs, that will include transportation and hotel
> >stay, as I understood. Do you know if they have someone local?

My understanding is that they have people within an hour's drive or
so.  I didn't see this in the formal proposal so Lars should probably
confirm this.

> They do have a local US and EU presence. The contract is with the GmbH
> which is the umbrella organisation which covers all the different
> countries. If desired, we can set up the contract with the US branch. As
> far as I recall their US staff is close to the data centre (I will double
> check, but I believe that Ian and Konrad already did) and the higher rate
> is to cover for travel costs. Just to make this clear, we added a clause
> under section 4.2 "if both parties agree to send a specialist from a
> different credativ office to the Marlborough datacenter, or if the
> datacenter is moved elsewhere."

We don't expect to move the datacentre elsewhere.  That would be a
pain.


I have one other thing that I should have brought up earlier.  (Sorry,
Lars.)

Of the 8 ARM dev boards in the current ARM crate, several have failed.
They need investigation in person by someone relatively competent.
Ian Campbell will have the details.

I guess we will deal with via their onsite support ?  It would be
worth mentioning this to them now so that we don't surprise them with
this task.

Ian.

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