Re: [Wg-test-framework] Credativ COLO Maintenance and Web Real Estate contract for review (feedback needed before Oct 19th)

[Lars Kurth <lars.kurth@xxxxxxxxxx>]

On 13/10/2015 19:32, "Ian Jackson" <Ian.Jackson@xxxxxxxxxxxxx> wrote:

>Lars Kurth writes ("Re: [Wg-test-framework] Credativ COLO Maintenance and
>Web Real Estate contract for review (feedback needed before Oct 19th)"):
>> [Marcos:]
>> >3. One thing that worries me is about local support, when they have to
>> >have physical access to the HW. If the support person is not local, we
>> >may have additional costs, that will include transportation and hotel
>> >stay, as I understood. Do you know if they have someone local?
>
>My understanding is that they have people within an hour's drive or
>so.  I didn't see this in the formal proposal so Lars should probably
>confirm this.

Will do


>> They do have a local US and EU presence. The contract is with the GmbH
>> which is the umbrella organisation which covers all the different
>> countries. If desired, we can set up the contract with the US branch. As
>> far as I recall their US staff is close to the data centre (I will
>>double
>> check, but I believe that Ian and Konrad already did) and the higher
>>rate
>> is to cover for travel costs. Just to make this clear, we added a clause
>> under section 4.2 "if both parties agree to send a specialist from a
>> different credativ office to the Marlborough datacenter, or if the
>> datacenter is moved elsewhere."
>
>We don't expect to move the datacentre elsewhere.  That would be a
>pain.

Agreed.

>I have one other thing that I should have brought up earlier.  (Sorry,
>Lars.)
>
>Of the 8 ARM dev boards in the current ARM crate, several have failed.
>They need investigation in person by someone relatively competent.
>Ian Campbell will have the details.
>
>I guess we will deal with via their onsite support ?  It would be
>worth mentioning this to them now so that we don't surprise them with
>this task.

We should make a list of the items to look at in phase 1 & 2 that are
"known issues" we want to investigate. Could you do this? As far as I
recall, there should not be many issues.

Regards
Lars

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