Re: [Wg-test-framework] Credativ COLO Maintenance and Web Real Estate contract for review (feedback needed before Oct 19th)

[Konrad Rzeszutek Wilk <konrad.wilk@xxxxxxxxxx>]

On Tue, Oct 13, 2015 at 06:36:38PM +0000, Lars Kurth wrote:
> 
> 
> On 13/10/2015 19:32, "Ian Jackson" <Ian.Jackson@xxxxxxxxxxxxx> wrote:
> 
> >Lars Kurth writes ("Re: [Wg-test-framework] Credativ COLO Maintenance and
> >Web Real Estate contract for review (feedback needed before Oct 19th)"):
> >> [Marcos:]
> >> >3. One thing that worries me is about local support, when they have to
> >> >have physical access to the HW. If the support person is not local, we
> >> >may have additional costs, that will include transportation and hotel
> >> >stay, as I understood. Do you know if they have someone local?
> >
> >My understanding is that they have people within an hour's drive or
> >so.  I didn't see this in the formal proposal so Lars should probably
> >confirm this.
> 
> Will do
> 
> 
> >> They do have a local US and EU presence. The contract is with the GmbH
> >> which is the umbrella organisation which covers all the different
> >> countries. If desired, we can set up the contract with the US branch. As
> >> far as I recall their US staff is close to the data centre (I will
> >>double
> >> check, but I believe that Ian and Konrad already did) and the higher
> >>rate
> >> is to cover for travel costs. Just to make this clear, we added a clause
> >> under section 4.2 "if both parties agree to send a specialist from a
> >> different credativ office to the Marlborough datacenter, or if the
> >> datacenter is moved elsewhere."
> >
> >We don't expect to move the datacentre elsewhere.  That would be a
> >pain.
> 
> Agreed.
> 
> >I have one other thing that I should have brought up earlier.  (Sorry,
> >Lars.)
> >
> >Of the 8 ARM dev boards in the current ARM crate, several have failed.
> >They need investigation in person by someone relatively competent.
> >Ian Campbell will have the details.
> >
> >I guess we will deal with via their onsite support ?  It would be
> >worth mentioning this to them now so that we don't surprise them with
> >this task.
> 
> We should make a list of the items to look at in phase 1 & 2 that are
> "known issues" we want to investigate. Could you do this? As far as I
> recall, there should not be many issues.

Do keep in mind that if this is related to doing something physically
to the servers I am available to help. Thought I would prefer to do it
in a batch way (so spend all day there) and naturally at the start
of week if I mess things up.

Maybe bring some labelling equipment to make it easier for the next
trip.

> 
> Regards
> Lars
> 
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